At phtaya, every piece of your information is treated as a trust. We protect your personal data using advanced encryption technology and strict privacy practices. On this page, we explain in clear, simple terms — what information is collected, why it is collected, and how it is kept secure.
We don't just make promises — every piece of data is protected through technology and policy
All data transfers on phtaya are protected by bank-grade 256-bit SSL encryption. Your payment details and login data are transmitted exclusively through fully encrypted channels.
Your national ID and KYC documents are stored on a separate secured server. Only authorized staff may access them for specific purposes — they are never shared.
Phtaya never sells your personal information to third parties or shares it with advertisers. Your data is used solely to improve our services and maintain security.
Only the relevant team members who need access to your data have it. Every access is logged and regularly audited to prevent any unauthorized use.
Phtaya's systems are regularly audited by independent third-party security experts. Any vulnerabilities are identified and resolved promptly to keep your information safe at all times.
You can view, correct, or request deletion of your information at any time. We believe you have the ultimate right over your own data.
Phtaya (https://phtaya.ml) is an internationally licensed online gaming platform. We have been providing entertainment gaming services to millions of players across South Asia, including Bangladesh. This Privacy Policy is designed to clearly explain what information phtaya collects from you, how it is used, and how it is kept secure.
By using our website, mobile app, or any of our services, you are considered to have accepted the terms of this Privacy Policy. Please read this policy carefully before creating an account.
This Privacy Policy is phtaya's Terms and Conditions and Responsible Gaming PolicyOperated in conjunction with
Phtaya only collects information that is necessary to provide you with the best possible service. We do not collect any unnecessary data. The various categories of information are detailed below:
| Data type | Example | Collection Time |
|---|---|---|
| Identity information | Full name, date of birth, nationality | Registration & KYC |
| Contact Information | Mobile number, email address | At the time of registration |
| Identity documents | NID, passport copy, selfie | KYC verification |
| Financial information | BKash/Nagad number, transaction history | At the time of payment |
| Device information | IP address, browser type, OS | Automatically |
| Gaming data | Game history, bet amounts, session duration | During gameplay |
We never collect your full card number or bank password. Payment information is processed directly through the payment gateway.
Phtaya is transparent about every reason your data is used. We believe you have the right to know why your information is being used. The primary purposes are outlined below:
Your information is never shared with third parties for advertising or marketing purposes. Marketing communications are sent exclusively through phtaya's own platform.
Phtaya follows industry-leading standards to protect your data. Our security framework operates across multiple layers, so your information remains safe even if one layer is compromised.
If you notice any suspicious activity on your account, please contact our support team immediately. We will take prompt action.
The phtaya website and app use cookies to enhance your browsing experience. Cookies are small data files stored in your browser. They help remember your login session, save your preferences, and ensure the platform functions properly.
You can disable cookies at any time through your browser settings. However, disabling essential cookies will prevent you from logging in or making payments.
Phtaya believes every user should have full control over their own information. Your rights are outlined below and can be exercised at any time:
To exercise any of these rights, please contact our support team. We will respond within 30 business days. Note that we may be required by law to retain certain information.
Phtaya does not retain any information longer than necessary. However, certain data must be kept for a specified period due to licensing and legal obligations:
| Data type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations |
| KYC documents | 5 years after account closure | Licensing Requirements |
| Transaction History | 7 years | Financial regulations |
| Gaming history | For the duration the account is active + 2 years | Dispute resolution |
| Session Logs | 90 days | Security monitoring |
| Cookie data | Up to 30 days | Session Management |
Phtaya strictly does not provide services to anyone under 18. We do not knowingly collect information from minors. Age verification is mandatory during registration, and identity is confirmed through KYC.
If you are aware of a minor using phtaya, please notify our support team immediately.
Phtaya may update this Privacy Policy as needed. We will notify you of any significant changes via email or in-app notification before they take effect. The date of the latest update will be displayed at the top of this page.